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Listen to social media conversations in real-time from various social media channels like Twitter, Facebook, Blogs, News, Forums, Reviews and Video websites.
Key Features that enable Listening:
- Boolean Search Queries: Enables in-depth searches for brand or competitor keywords, allows result filtering.
- Search Preview: Before saving search terms, the results preview helps identify correct syntax and test searches.
- Sentiment Graphs: A 2 point graph with positive and negative sentiment trends for the past one month. Sentiment can be manually updated and Brand Monitor™ is capable of learning this and using this information to assign sentiment for future posts.
- Dashboard: A pre-customized dashboard with Weekly buzz trends, Sentiment meter, posts volume, sentiment graph and top referrals.
- Monthly Post Volume Statistics by Media: Blogs, Online News, Reviews, Forums, Videos and Social Networks.
- Real-time Updates: Without refreshing the page, Brand Monitor displays the latest posts on a search topic.
- Relevance and Spam Filters: Relevance levels of posts can be selected at any time. By default, Brand Monitor™ can filter spam, and posts can be manually marked as spam too.
- Email Alerts: Automated daily, weekly and monthly email alerts will deliver updates straight to specified inboxes.
- Data Export: Dashboard Charts and related data can be easily exported into an editable Excel sheet or CSV file.
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